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The iNUA Collection Gift Voucher Terms & Conditions

General T&C’s:

  1. Vouchers are valid, by default, for 5 years from the date of issue; unless use, restriction or limitations are specifically applied in the voucher description.
  2. The voucher must be securely retained for presentation to the service supplier for redemption. Treat a voucher as you would cash.
  3. Responsibility for voucher security, transfers to the recipient upon issue. The issuer, voucher technology nor service supplier accept responsibility for vouchers that are lost, mislaid, altered, previously redeemed or damaged.
  4. Vouchers that are expired, damaged, altered, previously redeemed or fail security checks applied by the service supplier, will not be accepted for redemption.
  5. Monetary/Cash vouchers may be used for more than one transaction and can be used in, full or part payment, for goods, services, or gift cards. Remaining funds may be retained on the card and may be spent later.
  6. Monetary gift vouchers can be exchanged or used in part payment for overnight accommodation, spa experiences, dining options and can be used to purchase goods and services (excluding meetings, wedding deposits & wedding services) at hotels owned by iNUA Holdings Ltd. which include all the iNUA Collection hotels in Ireland* (excluding The Gateway, Fairways, Dublin One and Ariel House).
  7. Vouchers must be used for the purpose intended. If purchasing a voucher for accommodation, meals, experiences, goods, or services it can only be used in relation, and in compliance with its voucher description and/or intent e.g., “Midweek Overnight Stay” can only be used for “Midweek Overnight Stays” and such use is subject to the availability of that hotel.
  8. Vouchers for specified events that have expiry dates and/or time limits on them, if not redeemed, can have the balance transferred to a Hotel Gift Voucher Card and will then be valid for 1 year from the date which the transfer occurred.
  9. Supplements, service terms & conditions or restrictions, e.g., “18 years or older” or usage limits may apply at specific times, e.g., “not valid on Public Holidays”.
  10. Cash refund or exchange is not permitted. A new or modified voucher may be issued for unused or outstanding balances subject to applicable terms and at the discretion of the supplier.
  11. The issuer reserves the right in the interests of security to contact the purchaser and request further verification prior to the issue or redemption of a voucher.
  12. Vouchers are non-transferable and may not be resold or bartered. The only exception being if purchased for raffles which are valid from date of purchase and cannot be extended.
  13. Limitations, based on age, apply to financial transactions in many jurisdictions including the use, purchase, or redemption of vouchers. In general, limitations exclude minors, normally deemed as being under the age of 18 years. Please ensure you are legally entitled to use these services based on local laws before proceeding.
  14. Vouchers can be used to purchase goods and services at hotels owned by iNUA Holdings Ltd. which include all the iNUA Collection hotels in Ireland, excluding Fairways Hotel Dundalk, Gateway Hotel Dundalk, Dublin One Hotel and Ariel House.